Business
Main Menu

AmeriQuest's Road Rescue Breakdown Data Puts Fleets in the Driver's Seat [965]

1888PressRelease - Since the launch of its roadside breakdown data and analytics platform, AmeriQuest customers applaud the detail-rich, real-time data at their fingertips for every incident.

CHERRY HILL, NJ - The vehicle data platform now offered by fleet breakdown service provider AmeriQuest Transportation Services is enabling fleets to trace the roots of mechanical failures, gather a full picture of each incident, expedite additional response if needed, and identify possible future trends.

"Our new electronic record keeping and reporting system is providing up-to the minute data and analytics to customers who want a better way to keep track of the maintenance costs and other details, as the events occur," said Byron Lay, Maintenance Director. "The response since the introduction of the enhanced service has been overwhelmingly positive."

Rodney Franklin, Director of Maintenance for the national trucking company RRR Transportation Co. based in Calhoun, GA, began taking advantage of the new service as soon as it was introduced in May. "The service has been very beneficial to us so far. From the moment Road Rescue is contacted, we begin receiving instant information. This could be a picture of a damaged tire or a delivery receipt or information on replacement parts that are needed. Road Rescue enters the information - including a timeline of events and VMRS [Vehicle Maintenance Reporting Standards] codes -and we see it immediately.

"This enables us to notify on-call personnel if additional help is needed and keep precise records of the breakdowns, even if the driver neglects to bring all the paperwork back to us. We can also go back and review breakdowns, causes, and ways we can prevent them in the future," Franklin explained.

The data platform is similar to one being employed by a major vehicle manufacturer, so RRR Transportation staffers were able to get up and running with it almost immediately, according to Franklin. "The system allows our company to set up notifications via text or e-mail internally, which can then be forwarded to key people, and it provides us with a permanent record of everything that occurred. If the status of the case changes, we get notified right away," he said.

RRR Transportation signed up for AmeriQuest Road Rescue breakdown service as soon as it was introduced nationally in 2012. The program, however, started its life in 2004 as a service of CURE Leasing & Maintenance, a company providing financing and maintenance solutions to companies using independent contractors as part of their transportation programs. Eventually AmeriQuest started to offer the service and has expanded it to all types of fleets.

"We use the service for all of our after-hours roadside emergencies," he explained. "When our drivers call into Road Rescue, we've already set up specific parameters we want met for each emergency, so that the maintenance coordinators know exactly how we want each scenario to be handled. At this point, we consider Road Rescue to be an extension of RRR Transportation."

Plycon Transportation, headquartered in King's Park, NY, is a high-end, small shipment, household and fine automobile transportation company that became a Road Rescue customer just one year ago. "We're finding we're dealing with a network of vendors that are very knowledgeable about our repairs," said Nick Nazzareno, Safety Director. "The company has been very satisfied with the service we've been receiving and now we're expanding it beyond our over-the-road trucks to other divisions of the company."

AmeriQuest's Lay noted that the technology enhancement to the roadside service was a natural extension to the other features Road Rescue offers customers, including a state-of-the-art call center, a network of thousands of approved service providers located coast to coast, and national account pricing for all parts and supplies. "Fleets today value visibility. They don't want to receive an invoice for an exaggerated amount or be kept in the dark about what every party involved in an incident is doing. We realize all these things can impact a fleet's relationship with its customers, how they meet their timeframes, and how they can become more profitable."

More information about AmeriQuest Road Rescue can be found at http://www.ameriquestcorp.com/transportation/services/roadside-assistance/.

About AmeriQuest Transportation Services
AmeriQuest, headquartered in Cherry Hill, NJ, is a leading provider of comprehensive fleet management services. By leveraging the strength of more than 700,000 vehicles, AmeriQuest delivers savings, expertise, and opportunities to its private fleet and truckload carrier members. AmeriQuest provides supply management services, asset management services, material handling services, financing, technology products, and outsourced transportation management services such as full service leasing, integrated logistics, and contract maintenance. More information can be found at ameriquestcorp.com/transportation/.

http://www.ameriquestcorp.com

Recommended Companies

  • Master Build Team
    Master Build Team
  • Mobile Junction
    Mobile Junction
  • CITYMYWAY
    CITYMYWAY
  • Concora
    Concora
  • MyDigiMenu
    MyDigiMenu
  • Five Star Water Damage Re
    Five Star Water Damage Re

Trending Articles

Effective Treatment Options for Sex Addicts

Effective Treatment Options for Sex Addicts

5.0
203

Although it’s gradually gaining acceptance as a legitimate psychological disorder, sex addiction is rarely discussed outside of specialized circles. This is due in no small part to the societ

Guidelines on How to Start a Business Online

Guidelines on How to Start a Business Online

5.0
203

Are you exploring opportunities to start a business online? There are all kinds of businesses savvy individuals can start, however due to the initial start up costs many of them are put off. As a f

How To What are the different Types of Treatments applied in Skin Tightening Process

How To What are the different Types of Treatments applied in Skin Tightening Process

5.0
203

  Healthy skin is very essential for all people. They play important role in protecting the body organs and they exhibit a quality of self-defence. The self defence system is always on duty and

Creative fundraising ideas to be followed by an organization

Creative fundraising ideas to be followed by an organization

5.0
204

Are you looking for unique fundraising ideas? Then you have to hire non-profit consultants to get unique and creative fundraising ideas that help you to get the funds that are required to grow your bu

How to get safe showers installed in Austin?

How to get safe showers installed in Austin?

5.0
204

Most accidents and falls at home happen in showers since showers are wet spaces and involve slippery kind of arrangements. Therefore, it is advisable that you make the necessary king of safety arrange

Advertisement

Trending ads

SERVICE OFFERED ON LINE FOR BOOK-KEEPING AND ACCOUNTS

SERVICE OFFERED ON LINE FOR BOOK-KEEPING AND ACCOUNTS

5.0
73

 248AC Avail the Services from an Experienced Book-keeper for Maintaining of Company Accounts / Shops / Traders and Established Business for Maintaining of Books of Accounts (Book-Keeping) o

Are you looking job so call us 9437284196

Are you looking job so call us 9437284196

5.0
73

THE UNITECH provide full time job in all degree 1.    Diploma 2.    Marketing 3.    Finance 4.    Accountant 5.    Front Office 6.    Back office 7.    Tally Caller 8

Best Plastic Processing Machinery

Best Plastic Processing Machinery

5.0
73

Best Plastic Processing Machinery Kalimatapla High End Manufacturer & Exporter of plastic processing Machinery & spares. A.S. 3rd Stage, Peenya Industrial Estate

High end Hydraulic Hose

High end Hydraulic Hose

5.0
73

 Low cost high quality Manufactures of Hydraulic and stainless steel hose assemblies           B 16, 1st Cross, 1st stage, Peenya Industrial estate.Bangalore

Online Sales computers

Online Sales computers

5.0
73

buy home appliances, apparel , Fashion Jewellery software, Computers, Laptops, Home Appliances store Products trading and manufacturing, set cover or accessories Products manufacturing, and supplying

Trending Companies

Advertisement

copyrights © 2006-20 find4sites.com.   All rights reserved.