These days, we get to hear a lot about automated vehicle tracking and dispatch systems. They are particularly useful to the taxi cab companies who need to efficiently manage, book, and dispatch their fleet. Taxi and minicab companies used to previously manage all their fleet activities manually. The traditional taxi dispatch software also required installation of costly hardware, and hiring on-site engineers to setup the hardware and maintain the system.
With the automated online taxi dispatch system, you don’t need to spend money on hardware or on engineers. Only an individual is enough to manage taxi fleets effectively. Taxi tracking allows you to effectively monitor your drivers’ whereabouts. You can track where a particular driver is and then send him to the nearest pickup address. You will also get to track exactly where the drivers have been driving, for how long and for how far.
Customers also appreciate the use of such a system that reduces their waiting time, miscommunication over telephone bookings, and disputes over the fare. The taxi management solution not only effectively tracks where the drivers are but it also helps to motivate the workforce to perform most efficiently.
Fuel costs are one of the major expenditures of a taxi dispatch company. By better managing your fleets of vehicles, you can greatly reduce the fuel costs every year. Advanced software comes with instant mapping and GPS technology that enables the driver to quickly get to their destinations without wasting time.
Advantages of Taxi Dispatch Solutions
1. Reduce mileage and staff costs: The management does not need to employ additional staffs to manage all their fleet-related activities especially during the busy season. The online taxi dispatch system will do the hard work for you. You just need to select the closest driver to the pickup address or the right vehicle for the job with a single touch of your finger.
2. Voice over IP integration: This feature enables the management to quickly see who is on the line. In case, you have missed a caller, the online software such as T Dispatch’s taxi dispatch software automatically auto-fills all details on the online booking form without any hassle. T Dispatch’s system also suggests previous journeys so that you don’t have to input the same journey twice.
3. Easy booking: The online booking form available with an automated taxi dispatch system provides instant storage of necessary details of a customer with a single click of your computer mouse. T Dispatch’s taxi dispatch solution also comes with the keyboard shortcuts and account recognition features to let a person create and dispatch a taxi in seconds.
4. Call Back: If a customer doesn’t have a Smartphone, the call back application can be used to inform the customer that his car along with the driver is waiting outside. The customer’s phone will ring once and the customer does not need to interact with the dispatcher.
5. Set up taxi ranks: The taxi dispatch software will automatically send jobs to the first driver in the queue or the right vehicle for the task.
The writer is an expert in the field of Taxi dispatch software with focus on taxi dispatch
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